Knowledgebase/GoPro Products/HERO3

HERO3 Manual Firmware Update Instructions

Monica Caison
posted this on December 28, 2012 03:50 PM

This article instructs you how to manually update your HERO3 camera's firmware.  You will need to do the manual update if you do not have java installed on your computer, or if you need to redo the update on your camera.  

Some reasons that you'd want to manually re-update the firmware would be (1) if your camera freezes on the video camera icon right when you power it on, (2) the GoPro App isn't connecting to the camera or showing live preview, or (3) you want to change your camera's Wi-Fi name and password.


Here’s how to manually update your HERO3 camera’s firmware:

Go to the HERO3 Product Update page and complete all of the steps on the first page except for Step 6.  Be sure to reformat your SD card either in the camera or on your computer with a card reader.  Then, click "Continue" without the camera connected to the computer.  The firmware updater will let you download the firmware files to your computer after you enter the customer and camera information.  It'll also give you instructions on how to manually complete the firmware update after you’ve downloaded the files to your computer.

That’s the gist of it.  If you want a more detailed explanation, read below…

 

Here are some things to take note of as you go through the update:

 

Steps 1 and 2 require you to enter your personal information and your camera’s serial number.

 

Step 3 – Camera Setup:

We recommend against skipping this step, even though you’re given the option to do so.  This is the step where you create your camera’s name and Wi-Fi password.  If your camera has had trouble connecting to the GoPro App in the past, renaming the camera and resetting its password can clear up the issue.

Here are password requirements:

Your password must be at least 8 characters.  It can contain the following characters: Lower and upper case letters, numbers 0-9, at symbol "@", dash "-", and underscore "_".  

 

Step 4 – Product Update

This is the step where you download the firmware files to your computer.  This is also where you’re told how to place the files on your SD card and update the camera.  We’ll walk you through the steps:

 

1.  Download and unzip files on your computer:

When you click the “Download Update” button, a zip file called “Update.zip” downloads to your computer. 

 

Mac:

If you’re on a Mac, Update.zip will be downloaded to your Downloads folder in your Dock, next to your trashcan.  Click on “Update.zip” to unzip the folder and get to your firmware files.   

 

Windows:

If you’re using windows, Update.zip will be downloaded to your Downloads folder (note – if you don’t see the file in your Downloads folder after clicking on the “Download Update” button, then you should research what location your files download to for the web browser that opened when you clicked on the link).  Update.zip will be in that location.  Double-click “Update.zip” to unzip the folder and get to your firmware files.  Do not double-click on any of the files inside the folder Update.zip folder though.

 

2.  Double-check that you have the correct files for your camera:

Once you’ve unzipped the Update.zip folder on your Mac or Windows computer, you’ll see a new window open with your firmware files in it.  There will be 4 files if you set up your camera’s name and Wi-Fi password in “Step 3 – Camera Setup”.  If you skipped this step, there will be 3 files.  Here’s a list of the files you’ll see for your camera.  Remember; do not double-click on any of these files.  

 

White Edition:

  • HD3.01-firmware.bin
  • WF3.01-app.bin
  • update.cmd
  • settings.in (Note – You will NOT have this file if you skipped “Step 3 – Camera Setup.)


Silver Edition:

  • HD3.02-firmware.bin
  • WF3.02-app.bin
  • update.cmd
  • settings.in (Note – You will NOT have this file if you skipped “Step 3 – Camera Setup.)

 

Black Edition:

  • HD3.03-firmware.bin
  • WF3.03-app.bin
  • update.cmd
  • settings.in (Note – You will NOT have this file if you skipped “Step 3 – Camera Setup.)

 

3.  Put the firmware files on your SD card.

Now you need to put all (3 or 4) firmware files on the root level of your SD card.  To do this, you need to open your SD card on your computer by using a card reader or your camera.  To open your SD card on your computer with the camera, power on your camera with your SD card inserted, then connect your camera to your computer.  

Next, locate your SD card in your “Computer” window if you’re on Windows or your “Finder” window if you’re on a Mac.  Your SD card will be named something like “Removable Disk (E:)”,  “NO NAME” or “UNTITLED”.  Open your SD card by double-clicking on it.  A window will open that shows you the contents of your SD card.  Next, drag all (3 or 4) firmware files we listed above into the empty space in the middle of SD card window.  If you see MISC and DCIM folders in the SD card window, put the files next to those two folders, NOT inside them.  The files will copy over, and you should then see them in the window.

 

4.  Safely eject your SD card:

To do this, locate your SD card in your “Computer” window if you’re on a PC or your “Finder” window if you’re on a Mac.  Right-click on your SD card and click “Eject”.  If your camera is connected to the computer, physically disconnect your camera from the computer, and make sure the camera is powered OFF.

 

5.  Update the camera’s firmware:

If it isn’t already, insert the SD card in the camera while it’s powered OFF and disconnected from the computer.   Next, power ON your camera with it still disconnected from the computer.  The update will begin automatically.

Once the camera beeps and turns itself OFF, power it back on by pressing the Power button one time.  You should see 00 on the file counter, indicating that your firmware update was successful and your camera is ready to use.

 
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